Document

ICE Fee Solutions

New Users

Please visit our new registration page so that we can get you started with our ICE Fee Solutions.

If you are an Agent looking to participate in the Settlement Agent Gateway, please make sure to select only the top product “Settlement Agent Gateway – AGENT REGISTRATION ONLY” so that we can activate your registration.

https://customerportal.p1.ernst.bkicloud.com/newuser

Existing Users

Access to the ICE Fee Solutions Client Portal, Smart Query III, and Settlement Agent Gateway pages have been modified to add improved security through SSO (Single Sign On) using the following new URLs.

https://customerportal.p1.ernst.bkicloud.com

https://smartquery.p1.ernst.bkicloud.com

https://sagateway.p1.ernst.bkicloud.com

You should have received instructions from us regarding your new login credentials to these ICE Fee Solutions SSO login prompts. Please follow the instructions provided in that email.

If you have not received the email or are not sure how to log in, please reach out to ICE Fee Solutions support team and they will be more than happy to help you.

Email: servicing.support@bkfs.com

Contact: 800-905-0939